Here is a link to the Hunter Douglas motorization support page with additional resources.
POWERVIEW GUIDE ONLINE: Here is the link to the online Powerview guide with videos, step by step instructions, and a table of contents that is searchable by topic or keyword.
If your remote is not lighting up, then try changing the remote batteries (2-CR2032): Remote Battery Instructions here.
If your shade does NOT respond to the remote, press the manual button on the headrail. (If you are unsure where to locate the manual button, click here). If you have a Hub, check the battery level on the “Shades” menu, and recalibrate it using the “Show Advanced Options.”
If the shade does NOT respond to pressing the manual button, follow these steps:
Please do not contact our showroom for repair assistance as you will be instructed to complete the Shade Repair Request below.
Shade repair requests will be processed on a first come, first served basis and will prioritized based on availability of items / service needed to complete the repair.